Refund and Returns Policy

Last Updated: 12-09-2025

At Rodrica’s Collections, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with returns and refunds under the conditions below.

Returns

• You can return items within 7 days of delivery if:
  • You received the wrong item.
  • The item is defective or damaged.
  • The size or variation is different from what you ordered.
• To be eligible for a return:
  • The item must be unused, unworn, and in its original packaging.
  • All tags and labels must remain attached.
  • You must provide proof of purchase (order number, receipt, or confirmation email).
• Items that cannot be returned include:
  • Underwear, swimwear, and intimate clothing.
  • Clearance sale or “final sale” items.
  • Items that show signs of use or damage caused after delivery.

Refunds

• Once we receive your returned item, we will inspect it and notify you.
• If approved, your refund will be processed within 5–10 working days through your original payment method (bank transfer or card).
• If the return is due to our mistake (wrong or defective item), we will also refund your shipping cost.
• If the return is due to personal reasons (e.g. change of mind), shipping fees may not be refunded.

Exchanges

• If you prefer, you may request an exchange instead of a refund.
• Exchanges depend on stock availability. If the replacement is unavailable, we will issue a refund.

Return Process

1. Contact our customer care within 7 days of delivery via:
   • 📧 Email: sales@rodricacollections.com
   • 📞 Phone/WhatsApp: +234 800 123 4567
2. Provide your order number, reason for return, and photos (if item is damaged/defective).
3. Our team will confirm your request and guide you on how to send the item back.

Important Notes

• We are not responsible for returns lost in transit, so we recommend using a reliable courier service.
• Refund/return requests made after 7 days of delivery may not be accepted.
• Rodrica’s Collections reserves the right to decline a return if the item does not meet the stated conditions.